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90%的商安会遇到这7个问题，到底该如何解冻I
作者：非羽|络 |点击? 0 |
旉Q?024-07-27
01
商家被恶意下单，地址也是假的Q?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; visibility: visible; overflow-wrap: break-word !important;">电话是空P动辄上百个订单，
发货发不出去Q不发货又超时罚ƾ，
若在交易q程?/span>发现买家有异常行?/strong>Q如地址虚假、联pM上买家发货、买家告知先不发货事后又甌理赔{，请商家第一旉要做以下几g?/span>?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">
Q?Q?/span>及时L备不能发货的情况
https://work.1688.com/?spm=a2638g.u_0_1001.0.du_c34b4.59aa1768qRcilY&_path_=sellerPro/lvyue/order_bb 操作详情Q若报备成功可以免责以及剔除履约数据Q还未申L赔的会关闭理赔入?/strong>{；
Q?Q去举报买家恶意下单行ؓ
hq入1688商家工作?交易-投诉理Q点几Z?/span>投诉恶意买家”进行投诉?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">
https://work.1688.com/?spm=a2638g.u_2_1024.0.du_2_1009.db3f1768HZS8wQ&_path_=sellerPro/2017sellerbase_trade/ComplaintManagementToSale
Q?Q关注理赔订单进?/span>
买家甌理赔Q如涉及到物情况需物流q一步核实的Q即U上展示理赔原因为“超时揽?虚假发货?/strong> 的场景时Q您可以?/span>2个工作日内处理核?/strong>Q如时未响?/strong>Q?/span>pȝ也会直接赔付l买?/strong>Q请您做好理赔订单的xQ及时处?/strong>?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">
注意Q?/span>׃?/span>时未响应导致理赔成功的无法申?/strong>Q切C定要x理赔订单q度?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">
更多详细内容Q?/span>
https://peixun.1688.com/space/l2AmoZ442KRPYXdb/detail/vy20BglGWOeOo0YYIPBzeGrvJA7depqY?spm=a26eo.10621435.6266857930.1.4ca57d0bjb5DBS
02
q_明o止商家使用买家信息d部^台发?/span> Q买家下单后商家从其它^台发货且收到其它q_的物短信、售后电话、营销短信以及包裹中带有其它^台的面单、好评返现卡{情况，可参考《不当获取用信息处理规则?/strong>
https://rule.1688.com/?type=detail&ruleId=11001193&cId=77#/rule/detail?ruleId=11001193&cId=77
《关于不当用信息的q规行ؓȝ公告》：
https://rule.1688.com/?type=detail&ruleId=20003488&cId=3039#/rule/detail?ruleId=20003488&cId=3039
解答Q?/span>?/span>详细了解?688退ƾ超时规则》?/strong>
https://peixun.1688.com/space/l2AmoYb53knMgzdb/detail/gwva2dxOW4KpzD00iOrxqgMY8bkz3BRL
若您判断?/span>恶意下单/退?/strong>的投诉，hq入1688商家工作?交易-投诉理Q点?/span>“投诉恶意买家?/strong>q行投诉?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">https://work.1688.com/?spm=a2638g.u_2_1024.0.du_2_1009.db3f1768HZS8wQ&_path_=sellerPro/2017sellerbase_trade/ComplaintManagementToSale
预计处理时效Q?/span>3个工作日Q处理结果请x您的手机短信Q后台无法查看进展和l果Q请知晓?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">
具体操作sopQ?/span>
https://help.1688.com/page/knowledge?pageId=6&category=1000058010&knowledge=1063384584&language=zh
04
最q商品流量受影响Q原因：关于发货?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">退ƾ、物、响应等体验数据Q?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">商家q行搜烦侧流量降权的问题
Q?Qؓ什么我的生意参谋中昄发货排名靠后Q?提示发货排名靠后Q我该怎么提升呢？
{：Ԍ您好Q如果在生意参谋中提C排名靠后，则表明您该商?/span>q期未按照约定时间发?/strong>Q您需要保障该商品订单按时发货以提升曝光权?/strong>?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">
Q?Qؓ什么我的生意参谋中昄咨询排名靠后Q?提示咨询排名靠后Q我该怎么提升呢？
{：Ԍ您好Q如果在生意参谋中提C排名靠后，则表明您最q响应买家旺天不够及?/strong>Q徏议您在收C家旺旺消息后三分钟内响应买家Q以提高曝光权益?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">
Q?Qؓ什么我的生意参谋中昄物流排名靠后Q?提示物流排名靠后Q我该怎么提升呢？
{：Ԍ您好Q如果在生意参谋中提C排名靠后，则表明您该商?/span>q期?2H到货率或有效q踪率排名较?/strong>Q徏议您减少无需物流使用Q?/span>自查物流公司?/span>配送速度和运t展C，以提高曝光权?/strong>?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">
Q?Qؓ什么我的生意参谋中昄品质退ƾ排名靠后？/提示品质退ƾ排名靠后，我该怎么提升呢？
{：Ԍ您好Q如果在生意参谋中提C排名靠后，则表明您的该商品?/span>品质退Ƅ较高Q徏议您优化商品的品质降低买家品质退ƾ，以提高曝光权?/strong>?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">
详细操作sopQ?/span>
https://peixun.1688.com/spac
https://fuwu1688.yuque.com/vghvey/xypoyc/nboe9h?singleDoc#
速卖通的订单起初是可以用自联物流/无需物流{发货方式进行发货的Q后来业务发展过E中Q逐步切换?/span>【买家指定物?/span>Q也是速卖通找了快递或物流上门取货?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">
速卖通订单的发货教程Q?br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important;">https://help.1688.com/page/knowledge?pageId=6&category=1000143593&knowledge=1069197449&language=zh
h作弊之运费作弊：
https://rulechannel.1688.com/?type=detail&ruleId=20003808&cId=1340#/rule/detail?ruleId=20003808&cId=1340
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关于【云南省毒委员会加强可制毒物品理】相关信息的公告Q?/span>https://club.1688.com/unithread/415076650.html?spm=a260n.13152903.jy81140o.6.49493fa4oDJvYg
